Effective Date: 3 August 2025
At SiteForge, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA) 4 of 2013. By using our website or services, you agree to the practices outlined below.
1. Information We Collect
1.1. Personal information you provide voluntarily, including:
• Name, email, phone number, and billing address.
• Domain name preferences and account information.
• Payment and transaction details.
1.2. Information collected automatically through website interactions:
• IP addresses, browser type, device information, and usage data.
• Cookies and tracking technologies (refer to our Cookie Policy).
2. Purpose of Processing
We process your information for the following purposes:
• To deliver our services, including website development, hosting, domain registration, and upgrades.
• To communicate with you, provide support, and respond to inquiries.
• To manage billing, payments, and account verification.
• To send promotional offers and updates if you opt-in.
• To comply with legal obligations under South African law.
3. Legal Basis for Processing
We collect and process personal information based on:
• Your consent (opt-in for marketing communications).
• The necessity to perform a contract or provide a service you requested.
• Compliance with legal obligations.
4. Sharing of Personal Information
We do not sell or rent your personal information. However, we may share your information with:
• Service providers assisting with hosting, payment processing, or technical support.
• Legal or regulatory authorities where required by law.
5. Data Retention
5.1. Personal information will be retained only as long as necessary for the purposes outlined or as required by law.
5.2. Upon termination of services or request, we will delete or anonymize your personal information, unless legal obligations require otherwise.
6. Security of Information
6.1. SiteForge implements technical and organizational measures to protect your information from unauthorized access, disclosure, or loss.
6.2. While we strive to secure your data, no system is completely secure. You also have a responsibility to maintain the confidentiality of your login credentials.
7. Your Rights
Under POPIA, you have the right to:
• Request access to your personal information.
• Request correction of inaccurate or incomplete data.
• Withdraw consent where applicable.
• Request deletion or restriction of processing.
• Lodge a complaint with the Information Regulator of South Africa.
8. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.
9. Minors
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy periodically. The updated version will be posted on our website with a new effective date. Continued use of our services constitutes acceptance of the updated policy.
11. Contact Information
For questions regarding this Privacy Policy or your personal information:
Email: support@shaikcorp.co.za
Website: https://siteforge.shaikcorp.co.za